Privacy policy

FRAMES BAR LIMITED is responsible for the personal information described in this policy. This policy explains how we collect, use, share and retain personal information when customers visit framesbar.com, place an order or contact us.

Information we collect

We may collect contact details, billing and delivery details, order information, customer communications, device and browser information, IP address, cookie identifiers and payment-related transaction information. Complete card details are handled by authorised payment providers rather than stored by FRAMES BAR.

How we use information

We use personal information to process and deliver orders, take payment, provide customer service, handle returns, maintain security, prevent fraud, keep business and tax records, improve our store, comply with legal obligations and, where consent or another lawful basis applies, measure advertising performance.

Service providers and advertising

Information may be shared when necessary with Shopify, payment providers, delivery carriers, IT and hosting providers, professional advisers, fraud-prevention services and regulators. We use Google Ads, which may use cookies or similar technologies in accordance with the choices provided through our cookie banner. We do not currently use Google Analytics, Meta Pixel, SMS marketing or marketing email campaigns.

Retention and international processing

We retain information only for as long as reasonably necessary for the purposes described above, including legal, accounting, tax, dispute and fraud-prevention requirements. Some service providers may process information outside the United Kingdom using appropriate safeguards required by applicable law.

Your rights

Depending on applicable law, you may request access, correction, deletion, restriction, objection or portability of your personal information, and may withdraw consent where processing is based on consent. Contact support@framesbar.com to make a request. You may also complain to the UK Information Commissioner's Office at https://ico.org.uk.

Contact

FRAMES BAR LIMITED, Home Farm, Lower Norton Lane, Kewstoke, Weston-Super-Mare, Somerset, BS22 9YR, United Kingdom. Email: support@framesbar.com.