Refund policy

We accept returns for both defective and non-defective products, subject to the conditions below. This policy does not affect your statutory rights under UK consumer law.

14-day return period

You must notify us within 14 days after receiving your order if you wish to return it. Contact support@framesbar.com before sending any item. We will provide return instructions and, where applicable, a prepaid return method.

Return condition

For change-of-mind returns, products should be unused, complete and in their original condition, with original packaging and accessories where reasonably possible. Customers may inspect products as they would in a shop. We may make a lawful deduction if handling beyond reasonable inspection reduces the product's value.

Defective, damaged or incorrect products

If a product is faulty, damaged in transit or different from the item ordered, contact us promptly with the order number and clear photographs where appropriate. We will arrange a return, replacement or refund in line with your statutory rights.

Return shipping and exchanges

FRAMES BAR pays the return shipping cost for approved change-of-mind returns and for defective, damaged or incorrect products. Exchanges are accepted subject to stock availability. If an exchange is unavailable, we will issue a refund.

Refunds

After receiving and checking the returned product, we will notify you of the outcome. Approved refunds are issued to the original payment method within 14 days after we receive the returned goods or receive acceptable evidence that they were sent back, where applicable. Bank or card processing times may vary. Because standard delivery is free, there is normally no separate original shipping charge to refund. We do not charge a restocking fee.

Return address

Home Farm, Lower Norton Lane, Kewstoke, Weston-Super-Mare, Somerset, BS22 9YR, United Kingdom. Do not send a return without first contacting support@framesbar.com.